1. What does Trolley Stop Gifts sell?
Trolley Stop Gifts offers a variety of thoughtfully selected products, including home décor, decorative lighting, flameless candles, gifts, and items suitable for parties, weddings, holidays, and other special occasions.
2. Where does Trolley Stop Gifts ship?
We currently ship within the United States only. We do not offer international shipping at this time.
3. Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United States.
4. How long does shipping take?
Orders typically require 2–3 business days for processing, followed by approximately 3–5 business days in transit. The estimated total delivery time is 5–8 business days.
5. How will I know when my order has shipped?
Once your order has been processed and shipped, you may receive a shipping confirmation with tracking information when available.
6. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you entered an incorrect shipping address. We will do our best to help, but changes cannot be guaranteed once an order has entered processing or been shipped.
7. What payment methods do you accept?
We accept major payment methods, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, and Visa Electron.
8. Do you offer returns?
Yes. Trolley Stop Gifts offers a 30-day return policy. Eligible items may be returned within 30 days, subject to our return requirements and conditions.
9. How long do I have to request a refund?
Refund requests must be made within 10 days of receiving your order. Refund eligibility is subject to our refund terms and the condition of the item.
10. How will my refund be issued?
Approved refunds are generally issued to the original payment method used to place the order. Processing times may vary depending on your bank or payment provider.
11. What should I do if my order arrives damaged?
Please contact us as soon as possible with your order details and information about the damage. We will review the situation and help determine the appropriate solution.
12. What if my package is delayed or missing?
If your order has not arrived within the expected 5–8 business day delivery timeframe, please contact us so we can help check the status of your shipment.
13. Can I cancel my order?
Please contact us as soon as possible if you need to cancel an order. Cancellation cannot be guaranteed once an order has entered processing or been shipped.
14. Do you offer international shipping?
No. We currently ship only within the United States.
15. How can I contact Trolley Stop Gifts?
Trolley Stop Gifts
217 W Saint Julian Street
Savannah, GA 31401
United States
Phone: 912-233-5604
Email: support@trolleystopgifts.com